Chaps and Chapettes Cancellation Policy

At Chaps and Chapettes, we value your time and strive to provide the best service possible. In order to maintain a smooth experience for all clients, we have the following cancellation policy in place:

1. 24-Hour Notice: We kindly request at least 24 hours' notice for any appointment cancellations or rescheduling. This allows us to accommodate other clients who may be waiting for an appointment. 

Our till system sends out text message and email reminders the day before your appointment. Please make sure your details are correct in our till system. 

2. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee of 50% of the service booked.

3. No-Show Policy: If you do not show up for your appointment and fail to notify us, a "no-show" fee of 100% will be charged. Multiple no-shows may result in future booking restrictions or payment upfront. 

4. Late Arrivals: Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule or adjust your service to fit the remaining time. In such cases, the full price of the originally scheduled service may still apply.

5. Deposit Requirement: For services over £50 or appointment length of 1.5 hours or more, we may contact you for a deposit upfront to secure your appointment. Deposits are non-refundable in the case of late cancellations or no-shows.

6. Emergency Situations: We understand that life happens! If an emergency arises, please contact us as soon as possible. We may waive the cancellation fee at a managers discretion for legitimate reasons.

Thank you for your understanding and cooperation. We appreciate your continued support and look forward to working our magic on you!

Chaps and Chapettes, Canterbury  

01227 806225 

No Refund Policy

At Chaps and Chapettes, we take pride in the quality of our services and the satisfaction of our clients. All services provided are final, and we do not offer refunds for any services rendered.

However, if you are not satisfied with your service, we encourage you to contact us within 48 hours of your appointment. We will be happy to discuss your concerns and, where appropriate, offer a complimentary adjustment or solution to meet your expectations.

This policy applies to all salon services and products purchased.